Privacy Policy

1. Introduction

Clear Story Labs LLC (“we,” “us,” or “our”) operates TrybeCRM. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website and services.

2. Information We Collect

Information you provide:

• Name and email address when you sign up
• Business type and contact details
• Customer data you upload to the Service (names, phone numbers, email addresses, purchase history)
• Payment information (processed by third-party providers)
• Communications you send to us

Information collected automatically:

• Device and browser information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent on the Service)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process your account registration and manage your account
• Send you service-related communications (account updates, security alerts, support messages)
• Send marketing communications (with your consent, which you can withdraw at any time)
• Analyze usage patterns to improve user experience
• Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers: Third parties that help us operate the Service (hosting, payment processing, email delivery, analytics)
• Infrastructure partners: The Service is built on GoHighLevel's platform, which processes data as described in their privacy policy
• Legal requirements: When required by law, subpoena, or to protect our rights and safety
• Business transfers: In connection with a merger, acquisition, or sale of assets

5. Your Customer Data

You retain ownership of all customer data you upload to the Service. We process this data solely to provide the Service to you. You are responsible for ensuring you have proper consent from your customers to collect and use their information, including for automated messaging.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. Upon account termination, we will delete or anonymize your data within a reasonable timeframe, unless retention is required by law.

8. Cookies & Tracking

We use cookies and similar technologies to maintain sessions, remember preferences, and analyze usage. You can control cookies through your browser settings, though some features of the Service may not function properly without them.

9. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications
• Request a copy of your data in a portable format

To exercise these rights, contact us at hello@trybecrm.com.

10. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect information from children.

11. Third-Party Links

The Service may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a new “Last updated” date. Continued use of the Service after changes constitutes acceptance of the revised policy.

13. Contact Us

If you have questions about this Privacy Policy, contact us at:

Clear Story Labs LLC
hello@trybecrm.com